Dengii / Support

How can we help?

Answers to common questions about setup, lists, budget, and subscriptions. If you don't find what you need — write to us, we reply within 1–2 business days.

Email: support@dengii.app Languages: RU · EN · KK Reply: 1–2 business days
01How to add an expense

On the main screen, tap the microphone button and say: "coffee 5" or "groceries 80". Or tap the text field and type the same thing.

AI parses the amount, currency, and category — you just confirm. You can list several items in one phrase and it will split them automatically.

02How to record an expense by double-tapping the back of your iPhone

Back Tap is a built-in iOS feature — set it up once: Settings → Accessibility → Touch → Back Tap → Double Tap → "Record Expense" → Done.

Works even when the screen is locked — a double tap instantly opens dictation regardless of what's on screen. Full guide for all quick-input methods (widget, Siri, Spotlight) is on the Quick Input page.

03How to create a shared list with a partner

Settings → Lists → "Create list" → pick an emoji, color, and currency → tap "Share list". The native iOS share sheet opens — send the link to your partner via any app (Telegram, WhatsApp, Mail).

Your partner taps the link — the list appears for them. One shared list can have one invitee (2 participants total, including the owner).

04How to enable a budget on a list

By default there is no budget — the app simply shows what you've spent. To enable: open the list → "Budget" → set the amount, period (month / week / custom range) and recurrence.

Two more cards appear on the main screen: "left for today" (daily pacing) and "left until end of period" (classic Runway).

05How to change the app language

Settings → Language → Русский / Қазақша / English. Language changes immediately, no restart required.

06How to delete your account

Settings → Delete account → confirm. The following will be deleted: all transactions, lists, budgets, and categories across all iCloud zones. The app will also leave any shared lists you participated in.

// important The App Store subscription is not canceled automatically. To cancel: on iPhone, open Settings → tap your name → "Subscriptions" → "Dengii" → "Cancel subscription".
07How to get a refund for a subscription

Subscription refunds are handled by Apple, not by the operator. File a request at reportaproblem.apple.com — sign in with your Apple ID, find the transaction, and tap "Request a refund".

Apple typically responds within 24–48 hours.

08What is Apple Family Sharing

If you have a Dengii Family subscription and Apple Family Sharing enabled on your iPhone, the subscription is automatically extended to all members of your Apple Family — up to 6 people.

Each gets Premium without paying separately, while their data and lists stay separate.

09Something doesn't work

Write to support@dengii.app and include:

  • · iOS version
  • · iPhone model
  • · a brief description of what happened
  • · a screenshot if possible

That speeds things up a lot.

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